Refund policy

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We want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items within 15 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software or digital products
• Personalized or custom-made items
• Perishable goods
• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 10-15 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at dangthetuan94@gmail.com.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are non-refundable unless otherwise required by law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery and provide photos of the issue. We will work to resolve the problem as quickly as possible.

Contact Us

If you have any questions about returns or refunds, please contact us:

• Email: dangthetuan94@gmail.com
• Whatsapp: 0362817431